Refund policy

Last updated: 5 September 2026

What we cover

arrived damaged or broken;
is faulty — a clasp that won't close, a stone that has come loose, plating that has flaked on arrival;
is the wrong item, the wrong finish, or the wrong birth month;
is materially different from how it is described on this website; or
never arrived at all.

What we are not able to cover

We do not accept returns or issue refunds for change of mind. That includes:

deciding you no longer want the item;
the recipient not liking the gift;
ordering the wrong month, finish, or piece by mistake;
items that have been worn;
the gradual wear of a plated finish over time, which is normal for plated jewellery; and
damage caused by wear in water, contact with perfume, lotion, or cleaning products, or by accident or misuse.

Please choose carefully before ordering. Because we cannot accept change-of-mind returns, it is worth checking the finish, the month, and the measurements on the product page first. If you are unsure which piece or which month to choose, email us before you order and we will help.

How to make a claim

Email nishalraibusiness@gmail.com within 14 days of delivery and include:

your order number;
a short description of what is wrong; and
clear photographs of the item and, if it arrived damaged, of the packaging.

We aim to reply within two business days. If your claim is approved we will send a replacement at no cost to you, or refund you in full — your choice.

Please do not send anything back before we ask you to. If we do need the item returned, we will cover the return postage and tell you how.

Orders that don't arrive

If tracking shows your order has not been delivered 20 business days after dispatch, contact us and we will send a replacement or refund you in full.

If tracking shows the parcel was delivered but you do not have it, contact us anyway. We will open an enquiry with the carrier and work with you on it.

Cancelling an order

You can cancel for a full refund at any time before your order is dispatched — email us as soon as you can and we will stop it if we still can. Once an order has been dispatched it falls under the rest of this policy.

Incorrect delivery addresses

Please check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

How refunds are paid

Approved refunds go back to your original payment method. We process them within two business days of approving your claim; how quickly the money appears depends on your bank or card issuer, and usually takes a further five to ten business days.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law, including your rights in respect of goods that are faulty, damaged, or not as described.

Questions

Email nishalraibusiness@gmail.com or call +1 (701) 630-5873.